{"title":"BBCG.14.D365: Configuring Sales And Marketing","description":"\u003cp\u003ehe Sales and Marketing area within Dynamics 365 does a lot more than just track Customers, Sales Orders and Invoices. It has a whole lot of CRM functionality included that that allows you to track Activities, Cases, Contacts, Prospects, Opportunities, Leads, Campaigns, and also Telemarketing Call Lists.\u003c\/p\u003e\n\u003cp\u003eIn most cases, it is just as good as (if not better than) any of the other stand-alone CRM system, especially because you don’t need to buy any more licenses, or load any more software, because all of the functionality is delivered with the system.\u003c\/p\u003e\n\u003cp\u003eIn this guide we will show you how to all of the base CRM features within the Sales and Marketing area of Dynamics 365.\u003c\/p\u003e","products":[{"product_id":"bbcg-12-01-d365-2-pdf-configuring-the-sales-and-marketing-within-dynamics-365-scm-second-edition-module-1-configuring-the-sales-management-controls-digital","title":"BBCG.14.01.D365.2.PDF: Configuring the Sales and Marketing within Dynamics 365 SCM (Second Edition) - Module 1: Configuring the Sales Management Controls (Digital)","description":"\u003cp data-mce-fragment=\"1\"\u003eThe Waterdeep Trading Company is the purveyor of all the finest adventuring supplies to travelers, rogues, wizards, and clerics in all Faerûn and is headquartered in the great city of Waterdeep on the Sword Coast.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eRecently they have been experiencing a massive upswing in the traffic through their store and have realized that the old quill and scroll-based financial system will not scale anymore. The manual supply chain management processes that they are using will not handle their forecasted future demand.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eAs a result, they have taken the step to modernize their finance and supply chain systems and implement Microsoft Dynamics 365 to manage all their legal (and not so legal) entities. And the following is a journal of how they set up their system and tweaked it to make it work perfectly.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe Sales and Marketing area within Dynamics 365 Supply Chain Management allows us to manage and track customer contact information and marketing activities.  It also allows us to manage all your sales order activities within your organization.  It is where we can configure our sales hierarchies, enabling us to organize all your products into more manageable groups.  We can also initiate sales orders, manage the changes to the orders, and manage all our standard pricing and discount masters. These transactions then feed into the Accounts Receivable module, making the whole sales cycle seamless.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe Sales and Marketing area within Dynamics 365 Supply Chain Management does more than just track Customers, Sales Orders, and Invoices.  It has a lot of Customer Engagement functionality that allows you to track \u003cstrong data-mce-fragment=\"1\"\u003eActivities\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eCases\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eContacts\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eProspects\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eOpportunities\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eLeads\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eCampaigns\u003c\/strong\u003e, and even \u003cstrong data-mce-fragment=\"1\"\u003eTelemarketing, Call Lists, \u003c\/strong\u003eand \u003cstrong data-mce-fragment=\"1\"\u003eQuestionnaires\u003c\/strong\u003e. \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eIn most cases, it is just as good as (if not better than) any other stand-alone Customer Engagement system, mainly because you don’t need to buy any more licenses or load any more software because all the functionality is delivered with the system.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eBefore we start tracking \u003cstrong data-mce-fragment=\"1\"\u003eActivities\u003c\/strong\u003e, creating \u003cstrong data-mce-fragment=\"1\"\u003eProspects\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eLeads, \u003c\/strong\u003eand \u003cstrong data-mce-fragment=\"1\"\u003eOpportunities\u003c\/strong\u003e, and using any of the other cool features that are available within the \u003cstrong data-mce-fragment=\"1\"\u003eSales and Marketing\u003c\/strong\u003e area of Dynamics 365, you will want to configure some of the \u003cstrong data-mce-fragment=\"1\"\u003eSales Management\u003c\/strong\u003e features so that you can track and report of everything that you will be doing.  The Sales Management functions include the definition of your \u003cstrong data-mce-fragment=\"1\"\u003eSales Units\u003c\/strong\u003e, and the configuration of \u003cstrong data-mce-fragment=\"1\"\u003eTransaction Logging\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis module will show you how to configure the \u003cstrong data-mce-fragment=\"1\"\u003eSales Management\u003c\/strong\u003e controls within the \u003cstrong data-mce-fragment=\"1\"\u003eSales and Marketing\u003c\/strong\u003e area of Dynamics 365 Supply Chain Management.\u003c\/p\u003e\n\u003cbr data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eTopics Covered\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003eDefining Responsibilities\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eConfiguring Sales Units\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eConfiguring Transaction Logging\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eSeries:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eDynamics Companions Bare Bones Configuration Guides\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eGuide:\u003c\/strong\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eConfiguring Sales and Marketing within Dynamics 365 SCM\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eDigital:\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003c\/b\u003e327 pages\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003ePublisher:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eBlind Squirrel Publishing (May 8, 2022)\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eLanguage:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eEnglish\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eProduct Dimensions: \u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e8.5 x 11 inches\u003c\/p\u003e","brand":"Dynamics Companions","offers":[{"title":"Default Title","offer_id":41938084790450,"sku":"","price":17.45,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0832\/3601\/products\/Digital_0999bdc0-8870-4ee1-9b78-fc60d02526ae.png?v=1652020862"},{"product_id":"bbcg-14-02-d365-2-pdf-configuring-the-sales-and-marketing-within-dynamics-365-scm-second-edition-module-2-configuring-activities-digital","title":"BBCG.14.02.D365.2.PDF: Configuring the Sales and Marketing within Dynamics 365 SCM (Second Edition) - Module 2: Configuring Activities (Digital)","description":"\u003cp data-mce-fragment=\"1\"\u003eThe Waterdeep Trading Company is the purveyor of all the finest adventuring supplies to travelers, rogues, wizards, and clerics in all Faerûn and is headquartered in the great city of Waterdeep on the Sword Coast.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eRecently they have been experiencing a huge upswing in the traffic through their store and have realized that the old quill and scroll-based financial system will not scale anymore. The manual supply chain management processes that they are using will not handle their forecasted future demand.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eAs a result, they have taken the step to modernize their finance and supply chain systems and implement Microsoft Dynamics 365 to manage all their legal (and not so legal) entities. And the following is a journal of how they set up their system and tweaked it to make it work perfectly.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe Sales Order Management area within Dynamics 365 Supply Chain Management allows us to manage and track customer contact information and marketing activities.  It also allows us to manage all your sales order activities within your organization.  It is where we can configure our sales hierarchies, enabling us to organize all your products into more manageable groups.  We can also initiate sales orders, manage the changes to the orders, and manage all our standard pricing and discount masters. These transactions then feed into the Accounts Receivable module, making the whole sales cycle seamless.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe Sales and Marketing area within Dynamics 365 does more than just track Customers, Sales Orders, and Invoices.  It has a lot of CRM functionality that allows you to track Activities, Cases, Contacts, Prospects, Opportunities, Leads, Campaigns, and \u003cstrong data-mce-fragment=\"1\"\u003eTelemarketing Call Lists\u003c\/strong\u003e. \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eIn most cases, it is just as good as (if not better than) any other stand-alone CRM systems, mainly because you don’t need to buy any more licenses or load any more software because all the functionality is delivered with the system. Activities are used within Dynamics 365 to track interactions that you have had, are having, and will have in the future. You can use them almost everywhere within Dynamics 365 where a customer or vendor shows up in the system.  Before we start using Activities though, there is a little bit of data that needs configures within Dynamics 365.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eIn the following module, we will show how to configure and use Activities within Dynamics 365.\u003c\/p\u003e\n\u003cbr data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eTopics Covered\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003eDefining Activity Types\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eDefining Activity Phases\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eDefining Activity Plans\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eConfiguring Activity Defaults\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eRecording Activities Against Customers\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eSeries:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eDynamics Companions Bare Bones Configuration Guides\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eGuide:\u003c\/strong\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eConfiguring Sales and Marketing within Dynamics 365 SCM\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eDigital:\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003c\/b\u003e210 pages\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003ePublisher:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eBlind Squirrel Publishing (May 16, 2022)\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eLanguage:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eEnglish\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eProduct Dimensions: \u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e8.5 x 11 inches\u003c\/p\u003e","brand":"Dynamics Companions","offers":[{"title":"Default Title","offer_id":41965956399282,"sku":"BBCG.14.02.D365.2.PDF","price":4.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0832\/3601\/products\/Digital_bb3869ac-41b0-43b7-af97-115c106b87f3.png?v=1652699437"},{"product_id":"bbcg-14-03-d365-2-pdf-configuring-the-sales-and-marketing-within-dynamics-365-scm-second-edition-module-3-configuring-case-management-digital","title":"BBCG.14.03.D365.2.PDF: Configuring the Sales and Marketing within Dynamics 365 SCM (Second Edition) - Module 3: Configuring Case Management (Digital)","description":"\u003cp data-mce-fragment=\"1\"\u003eThe Waterdeep Trading Company is the purveyor of all the finest adventuring supplies to travelers, rogues, wizards, and clerics in all Faerûn and is headquartered in the great city of Waterdeep on the Sword Coast.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eRecently they have been experiencing a massive upswing in the traffic through their store and have realized that the old quill and scroll-based financial system will not scale anymore. The manual supply chain management processes that they are using will not handle their forecasted future demand.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eAs a result, they have taken the step to modernize their finance and supply chain systems and implement Microsoft Dynamics 365 to manage all their legal (and not so legal) entities. And the following is a journal of how they set up their system and tweaked it to make it work perfectly. The Sales and Marketing area within Dynamics 365 Supply Chain Management allows us to manage and track customer contact information and marketing activities.  It also allows us to manage all your sales order activities within your organization.  It is where we can configure our sales hierarchies, enabling us to organize all your products into more manageable groups.  We can also initiate sales orders, manage the changes to the orders, and manage all our standard pricing and discount masters. These transactions then feed into the Accounts Receivable module, making the whole sales cycle seamless.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe Sales and Marketing area within Dynamics 365 does more than just track Customers, Sales Orders, and Invoices.  It has a lot of CRM functionality that allows you to track Activities, Cases, Contacts, Prospects, Opportunities, Leads, Campaigns, and \u003cstrong data-mce-fragment=\"1\"\u003eTelemarketing Call Lists\u003c\/strong\u003e. \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eIn most cases, it is just as good as (if not better than) any other stand-alone CRM systems, mainly because you don’t need to buy any more licenses or load any more software because all the functionality is delivered with the system. If we want to step up your game a little more than just tracking Activities, we may want to configure the \u003cstrong data-mce-fragment=\"1\"\u003eCase Management\u003c\/strong\u003e features within the \u003cstrong data-mce-fragment=\"1\"\u003eSales and Marketing\u003c\/strong\u003e area.  Cases allow us to record issues and incidents within Dynamics 365 Supply Chain Management associated with multiple elements such as Customers, Prospects, Products, Vendors, etc. We can also track various activities.  In addition to that, we can create standard process flows for managing the lifecycle of the cases and even associate workflows with the case management process.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis module will show how to configure \u003cstrong data-mce-fragment=\"1\"\u003eCase Management\u003c\/strong\u003e to track account issues.\u003c\/p\u003e\n\u003cbr data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eTopics Covered\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003eDefining Your Standard Case Categories\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eConfiguring Default Case Processes\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eLoading Knowledge Articles\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eCreating Cases For Customers\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eSeries:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eDynamics Companions Bare Bones Configuration Guides\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eGuide:\u003c\/strong\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eConfiguring Sales and Marketing within Dynamics 365 SCM\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eDigital:\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003c\/b\u003e176 pages\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003ePublisher:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eBlind Squirrel Publishing (May 24, 2022)\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eLanguage:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eEnglish\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eProduct Dimensions: \u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e8.5 x 11 inches\u003c\/p\u003e","brand":"Dynamics Companions","offers":[{"title":"Default Title","offer_id":41990793855154,"sku":"BBCG.14.03.D365.2.PDF","price":9.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0832\/3601\/products\/Digital_2e93ba71-7663-43fd-b609-c62706a539f4.png?v=1653420419"},{"product_id":"bbcg-14-04-d365-2-pdf-configuring-the-sales-and-marketing-within-dynamics-365-scm-second-edition-module-4-configuring-contact-management-digital","title":"BBCG.14.04.D365.2.PDF: Configuring the Sales and Marketing within Dynamics 365 SCM (Second Edition) - Module 4: Configuring Contact Management (Digital)","description":"\u003cp data-mce-fragment=\"1\"\u003eThe Waterdeep Trading Company is the purveyor of all the finest adventuring supplies to travelers, rogues, wizards, and clerics in all Faerûn and is headquartered in the great city of Waterdeep on the Sword Coast.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eRecently they have been experiencing a massive upswing in the traffic through their store and have realized that the old quill and scroll-based financial system will not scale anymore. The manual supply chain management processes that they are using will not handle their forecasted future demand.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eAs a result, they have taken the step to modernize their finance and supply chain systems and implement Microsoft Dynamics 365 to manage all their legal (and not so legal) entities. And the following is a journal of how they set up their system and tweaked it to make it work perfectly.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe Sales and Marketing area within Dynamics 365 Supply Chain Management allows us to manage and track customer contact information and marketing activities.  It also allows us to manage all your sales order activities within your organization.  It is where we can configure our sales hierarchies, enabling us to organize all your products into more manageable groups.  We can also initiate sales orders, manage the changes to the orders, and manage all our standard pricing and discount masters. These transactions then feed into the Accounts Receivable module, making the whole sales cycle seamless.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe Sales and Marketing area within Dynamics 365 does more than just track Customers, Sales Orders, and Invoices.  It has a lot of CRM functionality that allows you to track Activities, Cases, Contacts, Prospects, Opportunities, Leads, Campaigns, and \u003cstrong data-mce-fragment=\"1\"\u003eTelemarketing Call Lists\u003c\/strong\u003e. \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eIn most cases, it is just as good as (if not better than) any other stand-alone CRM systems, mainly because you don’t need to buy any more licenses or load any more software because all the functionality is delivered with the system.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eOne of the strengths of Dynamics 365 is that it has in-built \u003cstrong data-mce-fragment=\"1\"\u003eContact Management \u003c\/strong\u003ein addition to the ability to track \u003cstrong data-mce-fragment=\"1\"\u003eCustomers\u003c\/strong\u003e and \u003cstrong data-mce-fragment=\"1\"\u003eVendors\u003c\/strong\u003e as people or organizations.  This adds another layer of information you can track against people because you can record all their personal information without registering it against the parent’s records.  You can record their personal contact preferences and track activities and interactions against them. Also, if they move from one organization to another, all their history will move with them.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis module will show how to configure the \u003cstrong data-mce-fragment=\"1\"\u003eContact Management \u003c\/strong\u003ewithin Dynamics 365 Supply Chain Management and start using it.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eTopics Covered\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003eDefine Contact Person Titles\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eDefining Function of Persons\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eCreating Contacts\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eCreating Contacts From Customer Accounts\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eLinking To Outlook For Synchronization\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eConfiguring the Outlook Synchronization Options\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eSynchronizing Contacts With Outlook\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eSeries:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eDynamics Companions Bare Bones Configuration Guides\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eGuide:\u003c\/strong\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eConfiguring Sales and Marketing within Dynamics 365 SCM\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eDigital:\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003c\/b\u003e152 pages\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003ePublisher:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eBlind Squirrel Publishing (Jun 6, 2022)\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eLanguage:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eEnglish\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eProduct Dimensions: \u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e8.5 x 11 inches\u003c\/p\u003e","brand":"Dynamics Companions","offers":[{"title":"Default Title","offer_id":42020281319602,"sku":"BBCG.14.04.D365.2.PDF","price":9.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0832\/3601\/products\/Digital_d4d5652e-293c-4a46-acc8-855c758d60b5.png?v=1654514050"},{"product_id":"bbcg-14-05-d365-2-pdf-configuring-the-sales-and-marketing-within-dynamics-365-scm-second-edition-module-5-configuring-prospect-management-digital","title":"BBCG.14.05.D365.2.PDF: Configuring the Sales and Marketing within Dynamics 365 SCM (Second Edition) - Module 5: Configuring Prospect Management (Digital)","description":"\u003cp data-mce-fragment=\"1\"\u003eThe Waterdeep Trading Company is the purveyor of all the finest adventuring supplies to travelers, rogues, wizards, and clerics in all Faerûn and is headquartered in the great city of Waterdeep on the Sword Coast.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eRecently they have been experiencing a massive upswing in the traffic through their store and have realized that the old quill and scroll-based financial system will not scale anymore. The manual supply chain management processes that they are using will not handle their forecasted future demand.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eAs a result, they have taken the step to modernize their finance and supply chain systems and implement Microsoft Dynamics 365 to manage all their legal (and not so legal) entities. And the following is a journal of how they set up their system and tweaked it to make it work perfectly.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe Sales and Marketing area within Dynamics 365 Supply Chain Management allows us to manage and track customer contact information and marketing activities.  It also allows us to manage your organization's sales order activities.  It is where we can configure our sales hierarchies, enabling us to organize all your products into more manageable groups.  We can also initiate sales orders, manage the changes to the orders, and manage all our standard pricing and discount masters. These transactions then feed into the Accounts Receivable module, making the sales cycle seamless.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe Sales and Marketing area within Dynamics 365 does more than just track Customers, Sales Orders, and Invoices.  It has a lot of CRM functionality that allows you to track Activities, Cases, Contacts, Prospects, Opportunities, Leads, Campaigns, and \u003cb data-mce-fragment=\"1\"\u003eTelemarketing Call Lists\u003c\/b\u003e. \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eIn most cases, it is just as good as (if not better than) any other stand-alone CRM systems, mainly because we don’t need to buy more licenses or load more software because all the functionality is delivered with the system.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe Sales and Marketing module within Dynamics 365 does more than track the customers and contacts.  We can also configure it to track prospective customers by configuring the prospect management features.  By using \u003cb data-mce-fragment=\"1\"\u003eProspects\u003c\/b\u003e, we can reduce the clutter within the customer master because we can track all of the information about the prospect separately and then only convert them to a customer when we are about to do business with them.  The added benefit of this is that all of the history around the prospect transfers over to the customer record, so we never lose track of anything you did with them.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eAdditionally, we can use the Prospect management to track other people or organizations we may be in contact with, such as third parties to customers, and social media contacts, because they can be different types of prospect relations within the system.  That means we can track activities against them even if they never become a customer.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis guide will show how we can configure the \u003cb data-mce-fragment=\"1\"\u003eProspect Management \u003c\/b\u003ewithin Dynamics 365 to get even more out of the system.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTopics Covered\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDefining Prospect Relation Types\u003c\/li\u003e\n\u003cli\u003eAdding Prospect Segment Codes\u003c\/li\u003e\n\u003cli\u003eAdding Prospect Subsegment Codes\u003c\/li\u003e\n\u003cli\u003eDefining Prospect Statuses\u003c\/li\u003e\n\u003cli\u003eDefining Sales Districts\u003c\/li\u003e\n\u003cli\u003eConfiguring the Sales and Marketing Prospect Parameters\u003c\/li\u003e\n\u003cli\u003eCreating New Prospects\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eSeries:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eDynamics Companions Bare Bones Configuration Guides\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eGuide:\u003c\/strong\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eConfiguring Sales and Marketing within Dynamics 365 SCM\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eDigital:\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003c\/b\u003e186 pages\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003ePublisher:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eBlind Squirrel Publishing (Jun 19, 2022)\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eLanguage:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eEnglish\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eProduct Dimensions: \u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e8.5 x 11 inches\u003c\/p\u003e","brand":"Dynamics Companions","offers":[{"title":"Default Title","offer_id":42054739329202,"sku":"","price":9.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0832\/3601\/products\/Digital_4ac43baa-1003-4155-a746-17de6f3792c4.png?v=1655641936"},{"product_id":"bbcg-14-06-d365-2-pdf-configuring-the-sales-and-marketing-within-dynamics-365-scm-second-edition-module-6-configuring-lead-management-digital","title":"BBCG.14.06.D365.2.PDF: Configuring the Sales and Marketing within Dynamics 365 SCM (Second Edition) - Module 6: Configuring Lead Management (Digital)","description":"\u003cp\u003eThe \u003cstrong\u003eWaterdeep Trading Company \u003c\/strong\u003eis the purveyor of all the finest adventuring supplies to travelers, rogues, wizards, and clerics in all Faerûn and is headquartered in the great city of Waterdeep on the Sword Coast.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eRecently they have been experiencing a huge upswing in the traffic through their store and have realized that the old quill and scroll-based financial system will not scale anymore. The manual supply chain management processes that they are using will not handle their forecasted future demand.\u003c\/p\u003e\n\u003cp\u003eAs a result, they have taken the step to modernize their finance and supply chain systems and implement Microsoft Dynamics 365 to manage all their legal (and not so legal) entities. And the following is a journal of how they set up their system and tweaked it to make it work perfectly.\u003c\/p\u003e\n\u003cp\u003eThe Sales and Marketing area within Dynamics 365 does much more than just track Customers, Sales Orders, and Invoices.  It has a whole lot of Customer Relationship Management functionality included that allows us to track \u003cstrong\u003eActivities\u003c\/strong\u003e, \u003cstrong\u003eCases\u003c\/strong\u003e, \u003cstrong\u003eContacts\u003c\/strong\u003e, \u003cstrong\u003eProspects\u003c\/strong\u003e, \u003cstrong\u003eOpportunities\u003c\/strong\u003e, \u003cstrong\u003eLeads\u003c\/strong\u003e, \u003cstrong\u003eCampaigns\u003c\/strong\u003e, and \u003cstrong\u003eTelemarketing Call Lists\u003c\/strong\u003e. \u003c\/p\u003e\n\u003cp\u003eIn most cases, it is just as good as (if not better than) any of the other stand-alone CRM systems, especially because we don’t need to buy any more licenses, or load any more software, because all the functionality is delivered with the system.\u003c\/p\u003e\n\u003cp\u003eSuppose we are marketing through lists or feeding Sales and Marketing through a Lead Acquisition tool. In that case, we will probably want to take advantage of the \u003cstrong\u003eLead Management\u003c\/strong\u003e functionality in Dynamics 365 Sales and Marketing.  This allows us to create or import \u003cstrong\u003eLeads\u003c\/strong\u003e and then pre-qualify them before they become \u003cstrong\u003eOpportunities.\u003c\/strong\u003e They also have the added benefit of making corresponding Prospect records automatically, which we can update as the Lead is qualified.\u003c\/p\u003e\n\u003cp\u003eThis section will show how to configure and use the \u003cstrong\u003eLead Management\u003c\/strong\u003e functions within Dynamics 365 Sales and Marketing.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTopics Covered\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDefining Lead Types\u003c\/li\u003e\n\u003cli\u003eDefining Lead Priorities\u003c\/li\u003e\n\u003cli\u003eDefining Lead Ratings\u003c\/li\u003e\n\u003cli\u003eConfiguring Lead Qualification Processes\u003c\/li\u003e\n\u003cli\u003eCreating New Leads\u003c\/li\u003e\n\u003cli\u003eCreating An Opportunity From A Lead\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-mce-fragment=\"1\"\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eSeries:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eDynamics Companions Bare Bones Configuration Guides\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eGuide:\u003c\/strong\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eConfiguring Sales and Marketing within Dynamics 365 SCM\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eDigital:\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003c\/b\u003e193 pages\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003ePublisher:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eBlind Squirrel Publishing (September 4, 2022)\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eLanguage:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eEnglish\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eProduct Dimensions: \u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e8.5 x 11 inches\u003c\/p\u003e","brand":"Dynamics Companions","offers":[{"title":"Default Title","offer_id":42335400165554,"sku":"BBCG.14.06.D365.2.PDF","price":9.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0832\/3601\/products\/Digital_a0c903f5-004c-467b-908e-b6c5e6f7ecfb.png?v=1662304723"},{"product_id":"bbcg-14-07-d365-2-pdf-configuring-the-sales-and-marketing-within-dynamics-365-scm-second-edition-module-7-configuring-opportunity-management-digital","title":"BBCG.14.07.D365.2.PDF: Configuring the Sales and Marketing within Dynamics 365 SCM (Second Edition) - Module 7: Configuring Opportunity Management (Digital)","description":"\u003cp data-mce-fragment=\"1\"\u003eThe\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWaterdeep Trading Company\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003c\/strong\u003eis the purveyor of all the finest adventuring supplies to travelers, rogues, wizards, and clerics in all Faerûn and is headquartered in the great city of Waterdeep on the Sword Coast.\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eRecently they have been experiencing a huge upswing in the traffic through their store and have realized that the old quill and scroll-based financial system will not scale anymore. The manual supply chain management processes that they are using will not handle their forecasted future demand.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eAs a result, they have taken the step to modernize their finance and supply chain systems and implement Microsoft Dynamics 365 to manage all their legal (and not so legal) entities. And the following is a journal of how they set up their system and tweaked it to make it work perfectly.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe Sales and Marketing area within Dynamics 365 does much more than just track Customers, Sales Orders, and Invoices.  It has a whole lot of Customer Relationship Management functionality included that allows us to track\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActivities\u003c\/strong\u003e,\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eCases\u003c\/strong\u003e,\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eContacts\u003c\/strong\u003e,\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eProspects\u003c\/strong\u003e,\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eOpportunities\u003c\/strong\u003e,\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eLeads\u003c\/strong\u003e,\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eCampaigns\u003c\/strong\u003e, and\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eTelemarketing Call Lists\u003c\/strong\u003e. \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eIn most cases, it is just as good as (if not better than) any of the other stand-alone CRM systems, mainly because we don’t need to buy more licenses or load more software because all the functionality is delivered with the system.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eOnce we are tracking Prospects within the system, the next area we should look at configuring is Opportunity Management. This will allow us to create Opportunity records, track the Competition, and create Quotations that we can convert automatically into Sales Orders without having to rekey in any additional information.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis section will show how we can easily configure the Opportunity Management features of Dynamics 365 Sales and Marketing.\u003cbr data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003cstrong\u003eTopics Covered\u003c\/strong\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDefining Opportunity Probability\u003c\/li\u003e\n\u003cli\u003eDefining Opportunity Prognosis\u003c\/li\u003e\n\u003cli\u003eDefining Opportunity Reasons\u003c\/li\u003e\n\u003cli\u003eConfiguring Sales Processes For Opportunities\u003c\/li\u003e\n\u003cli\u003eAssigning Default Activities to Sales Processes\u003c\/li\u003e\n\u003cli\u003eSpecifying Exit Criteria For Sales Process Stages\u003c\/li\u003e\n\u003cli\u003eCreating Opportunities for a Prospect\u003c\/li\u003e\n\u003cli\u003eDefining Competitors\u003c\/li\u003e\n\u003cli\u003eCreating Sales Quotations\u003c\/li\u003e\n\u003cli\u003eCreating Collaboration Workspaces For Opportunities \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-mce-fragment=\"1\"\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eSeries:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eDynamics Companions Bare Bones Configuration Guides\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eGuide:\u003c\/strong\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eConfiguring Sales and Marketing within Dynamics 365 SCM\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eDigital:\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003c\/b\u003e476 pages\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003ePublisher:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eBlind Squirrel Publishing (November 23, 2022)\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eLanguage:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eEnglish\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eProduct Dimensions: \u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e8.5 x 11 inches\u003c\/p\u003e","brand":"Blind Squirrel Publishing","offers":[{"title":"Default Title","offer_id":42607355920562,"sku":"BBCG.14.07.D365.2.PDF","price":24.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0832\/3601\/products\/Digital_39a50995-b6cd-4ab1-846b-9b3d45a10e81.png?v=1669300792"},{"product_id":"copy-of-bbcg-14-08-d365-2-pdf-configuring-the-sales-and-marketing-within-dynamics-365-scm-second-edition-module-8-configuring-campaign-management-digital","title":"BBCG.14.08.D365.2.PDF: Configuring the Sales and Marketing within Dynamics 365 SCM (Second Edition) - Module 8: Configuring Campaign Management (Digital)","description":"\u003cp data-mce-fragment=\"1\"\u003eThe\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWaterdeep Trading Company\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003c\/strong\u003eis the purveyor of all the finest adventuring supplies to travelers, rogues, wizards, and clerics in all Faerûn and is headquartered in the great city of Waterdeep on the Sword Coast.\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eRecently they have been experiencing a huge upswing in the traffic through their store and have realized that the old quill and scroll-based financial system will not scale anymore. The manual supply chain management processes that they are using will not handle their forecasted future demand.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eAs a result, they have taken the step to modernize their finance and supply chain systems and implement Microsoft Dynamics 365 to manage all their legal (and not so legal) entities. And the following is a journal of how they set up their system and tweaked it to make it work perfectly.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe Sales and Marketing area within Dynamics 365 does much more than just track Customers, Sales Orders, and Invoices.  It has a whole lot of Customer Relationship Management functionality included that allows us to track\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActivities\u003c\/strong\u003e,\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eCases\u003c\/strong\u003e,\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eContacts\u003c\/strong\u003e,\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eProspects\u003c\/strong\u003e,\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eOpportunities\u003c\/strong\u003e,\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eLeads\u003c\/strong\u003e,\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eCampaigns\u003c\/strong\u003e, and\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eTelemarketing Call Lists\u003c\/strong\u003e. \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eIn most cases, it is just as good as (if not better than) any of the other stand-alone CRM systems, mainly because we don’t need to buy more licenses or load more software because all the functionality is delivered with the system.\u003c\/p\u003e\n\u003cp\u003eOnce we have a base of contacts within Dynamics 365, we can create \u003cstrong\u003eCampaigns\u003c\/strong\u003e around them for Sales and Marketing promotions.  Dynamics 365 manage this within the \u003cstrong\u003eCampaigns\u003c\/strong\u003e area, allowing us to create new \u003cstrong\u003eCampaigns\u003c\/strong\u003e managed through predefined \u003cstrong\u003eSales Processes, \u003c\/strong\u003ecreate target accounts to be associated with the campaigns, and then send e-mails out to the contacts publicizing the \u003cstrong\u003eCampaigns.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis section will show how to configure and use the \u003cstrong\u003eCampaigns\u003c\/strong\u003e functionality within Dynamics 365 Supply Chain Management.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTopics Covered\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDefining Campaign Groups\u003c\/li\u003e\n\u003cli\u003eDefining Campaign Types\u003c\/li\u003e\n\u003cli\u003eDefining E-mail Categories\u003c\/li\u003e\n\u003cli\u003eConfiguring Campaign Processes\u003c\/li\u003e\n\u003cli\u003eCopying Stages And Activities From Other Campaign Processes\u003c\/li\u003e\n\u003cli\u003eConfiguring Campaign Parameters\u003c\/li\u003e\n\u003cli\u003eCreating New Campaigns\u003c\/li\u003e\n\u003cli\u003eSelecting Target Contacts For Campaigns\u003c\/li\u003e\n\u003cli\u003eCreating E-mail Groups From Campaigns\u003c\/li\u003e\n\u003cli\u003eSending Marketing E-mails from a Campaign Using an Email Distribution List\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cp data-mce-fragment=\"1\"\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eSeries:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eDynamics Companions Bare Bones Configuration Guides\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eGuide:\u003c\/strong\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eConfiguring Sales and Marketing within Dynamics 365 SCM\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eDigital:\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003c\/b\u003e240 pages\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003ePublisher:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eBlind Squirrel Publishing (December 25, 2022)\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eLanguage:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eEnglish\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eProduct Dimensions: \u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e8.5 x 11 inches\u003c\/p\u003e","brand":"Blind Squirrel Publishing","offers":[{"title":"Default Title","offer_id":42715933147314,"sku":"BBCG.14.08.D365.2.PDF","price":12.45,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0832\/3601\/products\/Digital_5c7ac9ad-4f59-4cdb-a9dd-f24e90b8f8f7.png?v=1671979518"},{"product_id":"bbcg-14-09-d365-2-pdf-configuring-the-sales-and-marketing-within-dynamics-365-scm-second-edition-module-9-configuring-telemarketing-digital","title":"BBCG.14.09.D365.2.PDF: Configuring the Sales and Marketing within Dynamics 365 SCM (Second Edition) - Module 9: Configuring Telemarketing (Digital)","description":"\u003cp data-mce-fragment=\"1\"\u003eThe \u003cstrong data-mce-fragment=\"1\"\u003eWaterdeep Trading Company \u003c\/strong\u003eis the purveyor of all the finest adventuring supplies to travelers, rogues, wizards, and clerics in all Faerûn and is headquartered in the great city of Waterdeep on the Sword Coast.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eRecently they have been experiencing a huge upswing in the traffic through their store and have realized that the old quill and scroll-based financial system will not scale anymore. The manual supply chain management processes that they are using will not handle their forecasted future demand.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eAs a result, they have taken the step to modernize their finance and supply chain systems and implement Microsoft Dynamics 365 to manage all their legal (and not-so-legal) entities. And the following is a journal of how they set up their system and tweaked it to make it work perfectly.The Sales and Marketing area within Dynamics 365 does much more than just track Customers, Sales Orders, and Invoices.  It has a lot of Customer Relationship Management functionality that allows us to track \u003cstrong data-mce-fragment=\"1\"\u003eActivities\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eCases\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eContacts\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eProspects\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eOpportunities\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eLeads\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eCampaigns\u003c\/strong\u003e, and \u003cstrong data-mce-fragment=\"1\"\u003eTelemarketing Call Lists\u003c\/strong\u003e. \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eIn most cases, it is just as good as (if not better than) any of the other stand-alone CRM systems, mainly because we don’t need to buy more licenses or load more software because all the functionality is delivered with the system.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe \u003cstrong data-mce-fragment=\"1\"\u003eTelemarketing \u003c\/strong\u003efunctions within the \u003cstrong data-mce-fragment=\"1\"\u003eSales and Marketing \u003c\/strong\u003earea of Dynamics 365 Sales and Marketing allow us to manage the generation and distribution of call lists between users and give mechanisms like Questionnaires to help guide the information-gathering process. This module will show how to configure and use the \u003cstrong data-mce-fragment=\"1\"\u003eTelemarketing\u003c\/strong\u003e functions within Dynamics 365.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eTopics Covered\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003eDefining Telemarketing Cancellation Reason Codes\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eCreating A New Call List\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eDistributing Call List Targets To Responsible Employees\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eViewing A Users Current Call List Distribution Accounts\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eCreating Opportunities from Call Distribution Lists\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eSeries:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eDynamics Companions Bare Bones Configuration Guides\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eGuide:\u003c\/strong\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eConfiguring Sales and Marketing within Dynamics 365 SCM\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eDigital:\u003cspan data-mce-fragment=\"1\"\u003e 85\u003c\/span\u003e\u003c\/b\u003e pages\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003ePublisher:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eBlind Squirrel Publishing (December 27, 2022)\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eLanguage:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eEnglish\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eProduct Dimensions: \u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e8.5 x 11 inches\u003c\/p\u003e","brand":"Blind Squirrel Publishing","offers":[{"title":"Default Title","offer_id":42720846512306,"sku":"BBCG.14.09.D365.2.PDF","price":4.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0832\/3601\/products\/Digital_96286da7-25be-46b5-8023-0a29e88744c1.png?v=1672158697"},{"product_id":"bbcg-14-10-d365-2-pdf-configuring-the-sales-and-marketing-within-dynamics-365-scm-second-edition-module-10-configuring-call-list-questionnaires-digital","title":"BBCG.14.10.D365.2.PDF: Configuring the Sales and Marketing within Dynamics 365 SCM (Second Edition) - Module 10: Configuring Call List Questionnaires (Digital)","description":"\u003cp data-mce-fragment=\"1\"\u003eThe \u003cstrong data-mce-fragment=\"1\"\u003eWaterdeep Trading Company \u003c\/strong\u003eis the purveyor of all the finest adventuring supplies to travelers, rogues, wizards, and clerics in all Faerûn and is headquartered in the great city of Waterdeep on the Sword Coast.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eRecently they have been experiencing a huge upswing in the traffic through their store and have realized that the old quill and scroll-based financial system will not scale anymore. The manual supply chain management processes that they are using will not handle their forecasted future demand.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eAs a result, they have taken the step to modernize their finance and supply chain systems and implement Microsoft Dynamics 365 to manage all their legal (and not-so-legal) entities. And the following is a journal of how they set up their system and tweaked it to make it work perfectly. The Sales and Marketing area within Dynamics 365 does much more than just track Customers, Sales Orders, and Invoices.  It has a lot of Customer Relationship Management functionality that allows us to track \u003cstrong data-mce-fragment=\"1\"\u003eActivities\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eCases\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eContacts\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eProspects\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eOpportunities\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eLeads\u003c\/strong\u003e, \u003cstrong data-mce-fragment=\"1\"\u003eCampaigns\u003c\/strong\u003e, and \u003cstrong data-mce-fragment=\"1\"\u003eTelemarketing Call Lists\u003c\/strong\u003e. \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eIn most cases, it is just as good as (if not better than) any of the other stand-alone CRM systems, mainly because we don’t need to buy more licenses or load more software because all the functionality is delivered with the system.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eDynamics 365 Sales and Marketing has a feature called \u003cstrong data-mce-fragment=\"1\"\u003eQuestionnaires\u003c\/strong\u003e which allows us to create our questionnaire formats with as many questions and different types of answers as we may want.  This feature is integrated into the \u003cstrong data-mce-fragment=\"1\"\u003eCall Lists\u003c\/strong\u003e giving us a great way to create guided \u003cstrong data-mce-fragment=\"1\"\u003eCall List Scripts\u003c\/strong\u003e for the \u003cstrong data-mce-fragment=\"1\"\u003eTelemarketers. \u003c\/strong\u003eAs a side effect, all the responses recorded during the \u003cstrong data-mce-fragment=\"1\"\u003eCall List\u003c\/strong\u003e processing are recorded so that we can create an analysis report after they have been completed. In this module, we will show how we can configure \u003cstrong data-mce-fragment=\"1\"\u003eQuestionnaires\u003c\/strong\u003e and use them within the \u003cstrong data-mce-fragment=\"1\"\u003eCall Lists\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eTopics Covered\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003eDefining Question Types\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eDefining Answer Groups\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eDefining Valid Answer Group Answers\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eConfiguring Questions\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eDefining Questionnaire Types\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eConfiguring a Questionnaire\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eUsing Questionnaires within Call List\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eSeries:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eDynamics Companions Bare Bones Configuration Guides\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eGuide:\u003c\/strong\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eConfiguring Sales and Marketing within Dynamics 365 SCM\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eDigital:\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003c\/b\u003e136 pages\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003ePublisher:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eBlind Squirrel Publishing (December 28, 2022)\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eLanguage:\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003eEnglish\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eProduct Dimensions: \u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e \u003c\/span\u003e8.5 x 11 inches\u003c\/p\u003e","brand":"Blind Squirrel Publishing","offers":[{"title":"Default Title","offer_id":42724871340210,"sku":"BBCG.14.10.D365.2.PDF","price":7.45,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0832\/3601\/products\/Digital_7b6c58c1-f2c5-42e9-9eb7-151c19178a15.png?v=1672263320"},{"product_id":"bbcg-14-d365-5-pdf-configuring-sales-management-within-dynamics-365-erp-fifth-edition","title":"BBCG.14.D365.5.PDF: Configuring Sales Management within Dynamics 365 ERP (Fifth Edition)","description":"\u003cp class=\"MsoNormal\"\u003eTrade is built on relationships, and the Waterdeep Trading Company's success depends on its ability to find new customers, nurture partnerships, and manage every interaction across the marketplaces of Faerûn. The Sales Management module in Dynamics 365 Sales is where those relationships are formalized, tracked, and grown, from the first spark of interest to the signing of a lucrative guild contract.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003eSales Management spans the complete customer engagement lifecycle. It provides the controls and parameters that govern the sales process, the activity tracking that keeps teams organized, the case management tools that resolve customer issues, and the contact, prospect, lead, and opportunity records that drive the pipeline. It also supports marketing campaigns, telemarketing efforts, and structured questionnaires for gathering customer feedback. Greta Ironfist expects every merchant relationship, every sales lead, and every promotional initiative to be documented and managed with the same rigor as a guild charter. These labs ensure that the company's sales operations are as structured and reliable as its financial books.\u003c\/p\u003e\n\u003cp class=\"GuideSubheading\"\u003e\u003cstrong\u003eWhat You Will Learn in This Guide\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"GuideSubheadingItem\"\u003e\u003cstrong\u003eSales Management Controls:  \u003c\/strong\u003eConfigure the responsibilities, parameters, and foundational settings that govern how accounts are managed, opportunities are tracked, and the sales pipeline operates.\u003c\/p\u003e\n\u003cp class=\"GuideSubheadingItem\"\u003e\u003cstrong\u003eActivities:  \u003c\/strong\u003eTrack the tasks, appointments, and interactions that sales teams perform as part of the customer engagement process, organized by activity type, priority, and category.\u003c\/p\u003e\n\u003cp class=\"GuideSubheadingItem\"\u003e\u003cstrong\u003eCases:  \u003c\/strong\u003eManage customer issues, complaints, and service requests through structured case categories, stages, and resolution processes.\u003c\/p\u003e\n\u003cp class=\"GuideSubheadingItem\"\u003e\u003cstrong\u003eContacts:  \u003c\/strong\u003e\u003cspan style=\"font-size: 1.0pt; mso-bidi-font-size: 11.0pt; color: white; display: none; mso-hide: all;\"\u003e\u003c\/span\u003eMaintain records of the individual people within customer and prospect organizations who make purchasing decisions.\u003c\/p\u003e\n\u003cp class=\"GuideSubheadingItem\"\u003e\u003cstrong\u003eProspects:  \u003c\/strong\u003eTrack potential customers who have not yet been converted to active accounts, including relationship types, qualifications, and conversion status.\u003c\/p\u003e\n\u003cp class=\"GuideSubheadingItem\"\u003e\u003cstrong\u003eLeads:  \u003c\/strong\u003eCapture initial sales interest before qualification into opportunities, using lead types, stages, and scoring to prioritize sales efforts.\u003c\/p\u003e\n\u003cp class=\"GuideSubheadingItem\"\u003e\u003cstrong\u003eOpportunities:  \u003c\/strong\u003eManage qualified sales prospects with estimated revenue, probability, and expected close dates to drive the sales pipeline and forecasting.\u003c\/p\u003e\n\u003cp class=\"GuideSubheadingItem\"\u003e\u003cstrong\u003eCampaigns:  \u003c\/strong\u003eOrganize marketing efforts targeting specific customer segments through campaign groups, types, and coordinated promotional activities.\u003c\/p\u003e\n\u003cp class=\"GuideSubheadingItem\"\u003e\u003cstrong\u003eTelemarketing:  \u003c\/strong\u003eSupport outbound call campaigns targeting customer lists with reason codes, call scripts, and campaign integration.\u003c\/p\u003e\n\u003cp class=\"GuideSubheadingItem\"\u003e\u003cstrong\u003eQuestionnaires:  \u003c\/strong\u003eCapture structured feedback from customers and prospects using question types, answer groups, and scheduling for systematic data collection.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003eBy completing these labs, we will have established a comprehensive sales management framework for the Waterdeep Trading Company, ensuring that every customer relationship is nurtured, every opportunity is tracked, and every campaign is executed with the precision that sustains trade across the Realms.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\n\u003cdiv\u003e\n\u003cb\u003eSeries:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eAdvanced Dungeons \u0026amp; Dynamics 365 Bare Bones Configuration Guides\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eGuide:\u003c\/strong\u003e\u003cspan\u003e  Configuring Sales Management within Dynamics 365 Finance\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cb\u003eDigital: \u003c\/b\u003e236 pages\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eEdition: \u003c\/strong\u003eFifth\u003cbr\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cb\u003ePublisher:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eBlind Squirrel Publishing (March 2026)\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cb\u003eLanguage:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eEnglish\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cb\u003eProduct Dimensions: \u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003e8.5 x 11 inches\u003c\/div\u003e","brand":"Blind Squirrel Publishing","offers":[{"title":"Default Title","offer_id":47185319592114,"sku":"BBCG.14.D365.5.PDF","price":24.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0832\/3601\/files\/BBCG.14.D365.5SalesManagement_Page_001.png?v=1773484917"}],"url":"https:\/\/www.blindsquirrelpublishing.com\/collections\/bbcg-14-d365-configuring-sales-and-marketing\/edition_fifth-edition.oembed","provider":"Blind Squirrel Publishing","version":"1.0","type":"link"}