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Dynamics AX 2012 Barebones Configuration Guide #15 – Configuring Service Management

Posted by Author, Curator, Visually Impared Squirrel Literacy Advocate & Dynamics AX Technical Solution Professional (TSP) at Microsoft on

Over the past couple of weeks I have been working with the Service Management module within Dynamics AX. In the process I have been able to expand and update my notes on the area and have created a better guide for you all titled Configuring Service Management within Dynamics AX 2012.

This book has double the content of my Configuring Service Management to Track Service Orders blueprint that was released about 6 months ago, all of the screen shots have been redone to be crisper and easier to see, and has expanded from 70 to 456 pages to cover:

  • Service Management Codes & Parameter Configuration (New)
  • Service Orders (Mostly New)
  • Service Agreements
  • Service Objects
  • Repair Management
  • Dispatch Teams (New)
  • Service Subscriptions (New)

If you are interested in taking a look here are the links on Amazon:



As a side note, this is Volume 15 of my Dynamics AX 2012 Barebones Configuration Guides series that I have been working on for quite a while. The aim of this series is to show how easy it is ton configure Dynamics AX 2012 from a blank instance, and is going to have the following books in the series, each of which builds on top of the previous books in the series:

  1. Initial Data Load
  2. Configuring the Organization
  3. Configuring Human Resources
  4. Configuring General Ledger
  5. Configuring Cash Management
  6. Configuring Accounts Receivable
  7. Configuring Accounts Payable
  8. Configuring Product Management
  9. Configuring Inventory Management
  10. Configuring Purchasing
  11. Configuring Sales Order Management
  12. Configuring Shipping
  13. Configuring Production
  14. Configuring Sales & Marketing
  15. Configuring Service Management
  16. Configuring Project Management
  17. Configuring Budgeting

Like George Lucas, I started from the middle of the list, but I promise that I will deliver out the first books in the series shortly so that you can use them to guide you through your own journey of setting up Dynamics AX 2012.

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